Refund

Refund Policy

For YETI customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to softcoolers.shop.

What YETI customers should know about order problems
The following order problems guidance applies to the YETI storefront at softcoolers.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from YETI on support
For purchases made through softcoolers.shop, YETI applies the following guidance on support. For return or exchange assistance, contact Support@softcoolers.shop or 920-628-5069.

How YETI handles exceptions
YETI publishes this exceptions guidance for customers using softcoolers.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How YETI handles condition of returns
YETI publishes this condition of returns guidance for customers using softcoolers.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What YETI customers should know about starting a request
The following starting a request guidance applies to the YETI storefront at softcoolers.shop. When requesting a return or exchange, contact us at Support@softcoolers.shop before sending the item. Once the request is approved, YETI will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

eligibility at YETI
For purchases made through softcoolers.shop, YETI applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at YETI to refund timing
For purchases made through softcoolers.shop, YETI applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: YETI
Brand name: YETI
Email: Support@softcoolers.shop
Phone: 920-628-5069
Physical address: 8711 W Fond Du Lac Ave, Milwaukee, Wisconsin, 53225, United States